ATTENTION: Most of our services require preparation time to correctly prepare the room for your treatment. Preparations may include the use of products. Please understand that someone else could have booked your time slot when you forgot your appointment or canceled it without giving us proper notice. Therefore, clients on our waiting list miss an opportunity to secure a spa treatment.
Due to the timing, cost of preparations, and to hold the space in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment. First, we kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. If no shows or same-day cancellations are less than 12 hours of your appointment time, 50% of the service will be charged to reschedule.
For Gift Certificates, 50% of the service value will be redeemed. For Packages, 50% of a single service value will be redeemed at its regular price.
Cancellation with a full refund may be requested up until 24 hours before the appointment. Cancellations made 24 hours or less before the appointment are nonrefundable.
Complimentary services: No shows or same-day cancellations less than 12 hours of your appointment time. A $25 nonrefundable deposit is required to rebook your appointment, which will be used for your service.
Services that require a Credit card hold to book the service ( such as more comprehensive services, multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 12 hours will be charged 50% on all services booked.
Services longer than 2 hours or services booked for multiple persons that amount to longer than 2 hrs will require a credit card to book the appointment.
If you book online, you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged, and you may pay in another method at your appointment. Charges on your credit card will only occur based on the cancellation policy above.